Northwestern University (IL): Case Management Specialist

Northwestern University (IL): Case Management Specialist

Northwestern University

Counseling and Psychological Services


The Counseling and Psychological Services (CAPS) at Northwestern University is searching for a Licensed Clinical Social Worker to fill the position of Case Management Specialist. This position is a full-time 12 month position.  The Case Management Specialist will provide services designed to minimize the impact of mental illness or emotional distress on the academic and personal pursuits of students through effective case management and the coordination of care between campus and community resources on both the Evanston and Chicago campuses.  The position will work closely with the Associate Director for Clinical Services to assist with various aspects of clinical administration regarding triage/intake/crisis systems, and quality assurance. The Case Management Specialist also provides crisis intervention, consultation and psychological programming to the Northwestern University community.  Some evening hours will be required.


CAPS is a dynamic unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultations. CAPS staff are highly cohesive, collegial and passionate about working with students.  In addition, the staff highly value strengths-based leadership and partnering with other campus constituents to meet the needs of our students.  CAPS has offices on both the Evanston and Chicago campuses and, approximately 12% of the student body (NU has a total student population of approximately 17,000 students across both campuses) accesses our clinical services each year.  In addition, we reach another 5000 campus community members through outreach and educational programming.  CAPS also has an extensive training program, including a Post-Doctoral Fellowship, a Pre-Doctoral Internship in Psychology accredited by the American Psychological Association, and a social work internship.  CAPS is a learning organization, in that our strategic planning, priority setting, clinical and other services, and professional development are informed by local data collection as well as benchmarking with national trends and peer institutions.  CAPS also identifies very closely with the vision, values and guiding principles of the Division of Student Affairs:


We will be full partners in the student learning experience


To provide essential psychological services that address the psychological and developmental needs of students to help them thrive academically and interpersonally.

Values Statement


* We exercise the highest ethical and professional standards in our advancement of the student learning experience and in relationships with community and external partners.


* We commit ourselves to creating a Northwestern community that facilitates full and equal access to learning in and outside the classroom.

* We assess our programs, services, and institutional climate to contribute to an equitable and inclusive Northwestern experience.


*We look for creative and sustainable approaches to enhance our work, challenge assumptions, and promote strategies to advance student learning and success.

*We inspire and are inspired; we infuse energy and passion into the pursuit of our vision and mission.


*We practice open, authentic, and civil communication. We seek first to understand.

*We partner with one another, students, faculty, staff, alumni, and community members in a collegial manner that is consistently professional, respectful, and empathic.


*We strive to be thoughtful and responsible with our natural and institutional resources, facilities, and spaces.


  • Commitment to Excellence: Upholding excellence as our ultimate principle in our personal conduct, work, programs, policies, and services.
  • Accountability: Holding ourselves and others responsible to our values and guiding principles and institutional resources.
  • Communication: Consistently listening intently and sharing clear information with internal and external constituents in a timely manner.
  • Curiosity: Asking questions and seeking new approaches and strategies to find solutions and improve programs, policies, and services.
  • Authenticity: Engaging with sincerity and honesty in our interactions and decision making.
  • Intentionality: Making deliberate and strategic decisions that contribute to the welfare of our students, colleagues, and community.



  1. Participates as part of clinical administrative team, providing assistance with managing intake, triage and emergency systems, staffing teams, and consultation regarding community referrals and insurance.
  2. Chairs the Quality Assurance Utilization Review Committee.
  3. Provides internal consultation to staff as part of clinical administrative team about aspects of client management.
  4. Assesses, refers, and assists other CAPS staff in arranging dispositions for students following triage, crisis, initial consultations, and as clients are completing treatment at CAPS.
  5. Follows up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations
  6. Analyzes the insurance benefits and financial resources available for mental health treatment for identified students/clients (This includes advocating for low cost services when needed).
  7. Provides triage, intakes, time limited individual or group therapy, and assumes on-call responsibilities for daytime and after hours crisis and emergency services/response.
  8. Maintains clinical records and necessary statistics of psychotherapeutic and other client contacts, in compliance with ethics, law, and best practices.
  9. Consults with psychiatrists in conjunction with prescribing and monitoring psychotropic medication for psychotherapy patients.
  10. Consults with parents, physicians, faculty, academic deans, residence life staff, off-campus counseling services, other campus offices and students, when appropriate, and with appropriate authorization in order to provide quality care to students.  Makes referrals to off-campus therapists, clinics, or hospitals, when appropriate


  1. Supervise and participate in training experiences for masters and doctoral level graduate trainees. Provide case management and consultation to trainees, as assigned. Provide crisis management supervision to trainees, as requested.


  1. Conducts outreach and other student learning programs, as requested, and orientation sessions for new students and emergency support services to the campus community, as needed.
  2. Initiates and develops on-going liaison relationships with community health providers, services, hospitals, and other resources
  3. Maintains a database of off-campus resources to include providers and programs accepting a variety of health insurance plans as well as low cost or sliding scale resources.  Regularly networks with these providers/programs to keep abreast of new resources and to maintain working relationships that will facilitate negotiations on the client’s behalf for affordable care
  4. Build and maintain professional relationships with case management staff at other universities to help facilitate referrals for students requiring treatment outside the Chicagoland area


  1. Attend and participate in regular CAPS staff meetings, case conferences, and in-service training.
  2. Participates in Student Affairs and other university committees, as assigned by the Executive Director and/or Associate Director for Clinical Services.


  1. Hold a completed Masters of Social Work Degree from a CSWE accredited program
  2. Independently licensed or license-eligible (must be currently licensed in another State or have successfully passed the required examination and supervision for licensure) in the State of Illinois (LCSW for Social Worker candidates).
  3. Demonstrated knowledge and experience working with complex health insurance plans, managed care companies, and the Affordable Care Act.
  4. Demonstrated experience and ability to work as part of a highly cohesive and interdisciplinary team.
  5. Demonstrated competency and extensive experience in crisis intervention and consultation with collateral parties within multi-layered and complex systems.
  6. Demonstrated understanding and experience with college student developmental theory from undergraduate through graduate/professional levels.
  7. Have experience with and commitment to working with diverse clients, including individuals from ethnically/racially diverse backgrounds and individuals representing varying sexual orientations.


1.       Have past experience (1-3 years post-graduate) in a university counseling center, including individual psychotherapy, group therapy, supervision of Masters and doctoral level psychology graduate students in an APA accredited site, outreach and consultation.

2.       Demonstrated experience and facility with an electronic records management system, databases, and other technology to aid in the provision of clinical services and administration.

3.       Strong consideration will be given to candidates who have experience/expertise in empirically validated treatment modalities, especially dialectical behavioral therapy.

4.       Knowledge of financial aid policies and procedures and experience collaborating with university financial aid departments around resources for low-income students.

Department Website

Application Deadline

Applications will be accepted until position is filled.

Required Application Materials

To be considered for the position (Job opening ID:  22898) applicants must submit the following materials electronically on the Northwestern University Human Resources site at :

  • Cover letter outlining interest in the position and addressing how you meet the specific job requirements;
  • A current CV or Resume;
  • Names and contact information (including address, telephone number, and e-mail) of three professional references.

As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.

Northwestern University is an Equal Opportunity, Affirmative Action Employee