Program Manager for the UPAC BPSR (Biopsychosocial Rehabilitation Center) in San Diego
Position: Program Manager (UPAC BPSR Center)
Program: UPAC BPSR Center, aka Counseling and Treatment Center
Salary: Commensurate with experience
Classification: Full Time, Exempt
Background and Summary: This position is funded by the County of San Diego Behavioral Health Services. As the Program Manager for the UPAC BPSR (Biopsychosocial Rehabilitation Center), this individual will oversee the daily operation of the Mid City Clinic site, and also to provide some administrative direction to the Assistant Supervisor at the Serra Mesa Clinic site. UPAC BPSR provides outpatient mental health services to Asian/Pacific Islander adults and older adults with severe mental illness.
Essential Duties and Responsibilities:
- Under the direction of the Mental Health Director, the Program Manager hires, supervises, supports and evaluates clinical and admin support staff at the Mid City clinic site to ensure compliance with State and County regulations
- Program Manager provides general administrative oversight and support to Assistant Supervisor at the Serra Mesa Clinic site to ensure compliance with State and County regulations
- Oversees the delivery of adult mental health services at the Mid City Site, including ensuring compliance with all County and State regulations guiding the delivery of services, including those specified in the Organizational Provider Operations Handbook, and those requirements specified in UPAC’s contract with the County
- Provides training to staff regarding County and State regulations as needed, including training on clinical documentation, electronic health record requirements, and cultural competence trainings.
- Attends County provider meetings and Ad Hoc provider meetings as scheduled, including County trainings and meetings related to County and County-contracted mental health clinics as needed
- Attends County of San Diego Behavioral Health Services Integration meetings on a bi-monthly basis
- Attends community meetings/trainings and participates in community outreach activities, as needed. This includes, but is not limited to, participation in ethnic community health fairs, meetings with other behavioral health providers, substance abuse providers, primary care clinics and community clinics.
- Organizes and leads weekly staff meetings for BPSR Mid City Clinic. May join Assistant Supervisor at Serra Mesa Clinic location for staff meetings as needed.
- Conducts regular quality assurance activities and quality improvement activities, including but not limited to internal medical record reviews,; researching promising practices and/or evidence-based treatment practices specifically for the Asian/Pacific Islander communities; conducting focus groups of specific API communities regarding UPAC services; developing annual cultural competence plan.
- Monitors for all required outcomes, including billing productivity of all staff and wait times
- Oversees operation of medication clinic days
- Coordinates for telepsychiatry services as needed in order to meet client needs and to reduce wait times
- Ensures compliance with Medi-Medi and Cal Mediconnect requirements, including credentialing of designated staff, and ensuring appropriate billing procedures are in place with Medicare and Cal Mediconnect health plans
- Manages UPAC bilingual staff who function as healthcare interpreters, as well as contracted interpreters as needed
- Ensures compliance with all County-initiatives including: physical and behavioral healthcare integration, faith-based integration, and trauma-informed care
- Completes Monthly Wait Times report, and Quarterly Status Report to submit to County of San Diego; as well as any other reports required by County
- Assists in preparing for all program audits by State or County
- Attends monthly meeting of UPAC program Managers and Supervisors, including attendance at UPAC Supervisors’ Annual Retreat
- Updates and creates written policies and procedures for UPAC BPSR program as needed
- Facilitates bi-monthly Program Advisory Group
- Ensures that program activities enhance wellness and recovery for the API communities, including sub-groups of API TAY and Older Adults, and promotes that philosophy of recovery to all staff
- Provides supervision to Geriatric Specialist who is co-located at UPAC BPSR center, and ensures that the objectives related to that position are met
- Meet with Mental Health Director regular basis to update, report, and consult about BPSR programs
- Coordinate with other UPAC program managers to consult and ensure UPAC integration of care as well as support for community care.
- Assists Mental Health Director with providing general oversight for monthly expenditures, and ensures that all monthly bills and invoices are submitted to Fiscal Department on a regular basis
- May perform minimal direct services to intervene during emergency, high-risk situations, or other special situations
- Conduct outreach with primary health care providers and faith-based leaders in order to develop stronger collaboration and coordination of care
- Create a work environment which facilitates productivity and self-care.
- Other duties as assigned by Mental Health Director
- Must have a valid license to practice psychotherapy with either the Board of Behavioral Sciences (LCSW or LMFT) or Board of Psychology
- At least one year experience in a supervisory or leadership role
- Knowledge of theory and practice of psychotherapy, as well as principles and practice of community mental health, including principles and practices as it relates to integrated behavioral health services
- Must have previous experience and understanding of billing and documentation guidelines for Medi-Cal and Medicare
- Understanding of cultural competency in the delivery of mental health services
- Understanding of the role of peer specialists in the promotion of mental health recovery
- Excellent organizational skills and attention to detail, ability to manage multiple tasks simultaneously, prioritize and successfully bring them to fruition
- Ability to maintain strict confidentiality with regard to sensitive or proprietary information or materials
- Ability to prepare written reports and records of services rendered
- Working knowledge and experience with information systems and computer applications, including spreadsheets, database systems, computer languages, page design and layout, and formatting text.
Additional Preferred Education and/or Experience which is a plus:
- Bilingual/Bicultural in Asian/Pacific Islander language and culture
- Previous work with Asian/Pacific Islander community in mental health or social services setting
- Experience with interpreters in a healthcare setting
- Experience with Anasazi electronic health record system
- Experience with dual-diagnosis programs and/or behavioral health integration
- Credentialed as Medi-Medi provider
- Must be able to drive (when needed) for business purposes. If employee drives his/her personal automobile for UPAC business, employee must have valid driver’s licenses and comprehensive automobile insurance coverage, as required by law.
- Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or Department of Health and Human Services of the Inspector General
- Some evenings and weekends required for outreach or community events
- Must comply with UPAC Code of Conduct and False Claims Act
Please mail, fax or e-mail resume to:
Union of Pan Asian Communities
Ludy Baclig-Passons, Human Resources Administrator
1031 25th Street
San Diego, CA92102
FAX: (619) 232-4113