Peer Specialist/Administrative Assistant Job Opening (San Diego, CA)

Peer Specialist/Administrative Assistant Job Opening (San Diego, CA)

Job Announcement

Date:                            December 21, 2015

Position:                      Peer Specialist/Administrative Assistant

(Vietnamese, Tagalog, Karen, or Cambodian-speaking preferred)

Program:                      UPAC Counseling and Treatment Center (CTC)

Classification:              Full-Time, 40 hours per week

Salary:                         Commensurate with Experience

Opening Date:              Immediately


The UPAC Counseling and Treatment Center is funded through a contract with the San Diego County department of Health and Human Services, Adult and Older Adult Mental Health services Division.  UPAC Counseling and Treatment Center provides traditional outpatient services to adults requiring individual therapy, medication management, case management and crisis intervention as part of a county wide system of mental health services.  These services are to target primarily Asian and Pacific Islander clients.  This position will be based at the Mid City site location on University Avenue.


Under the supervision of the Assistant Supervisor, the Administrative Assistant will provide a combination of clinical peer support services and administrative support to the overall functions of UPAC Counseling and Treatment Center.  The estimated time breakdown will be as follows: 40% Clinical / 60% Administrative.

Candidate must have lived experience with mental health recovery, or must have experience of a close family member who has been through the process of mental health recovery.

Duties and Responsibilities:

Peer Specialist duties

  • Under the direction of the Program Director, the Peer Specialist will facilitate weekly Orientation group for new clients
  • Provide education to family members about mental health services, as needed
  • Greet clients and family members in the waiting room, and share messages of hope and recovery as needed. This may also include sharing one’s personal experience – at employee’s discretion.
  • Explore welcoming activities (group or individual) for newly referred clients to the clinic
  • Assists clients with case management services and referrals for adjunct services as needed, under the direction of the clients’ therapists.
  • Assist with providing support to clients who are receiving telepsych services
  • Communicate regularly with telepsych MD during telepsych sessions
  • Complete regular documentation of interactions with MD, including any recommendations from MD
  • Conducts outreach in the community, as requested. This may include some evening or weekend outreach 2-3x per YEAR
  • Prepares written reports and records as required by the program, which includes documentation of interpretation, case management and other services rendered.
  • Functions as a member of an interdisciplinary team and participates in program planning, diagnosis, treatment, goal development, utilization review, and discharge planning.
  • Notifies therapist and/or Program Manager when a client reports medication side effects, suicidal and/or homicidal ideation, and any changes in behavior.
  • Attends regular staff meetings with Counseling and Treatment Center staff.
  • Translation and Interpretation, as needed
  • Complete clinical documentation in electronic health record system (Anasazi), and must complete required documentation within 14 days of service
  • Must meet productivity requirement of 60% of clinical services
  • Obtain health vital signs of incoming clients
  • Must be able to maintain strict confidentiality and security with regard to protected health information

Admin Duties

  • At least 2-3x per week, pull out and prepare all client files prior to medication clinic days.
  • Do regular chart review of any missing paperwork, and/or outcomes paperwork
  • Provide administrative support to the Clinic by typing, filing, duplication, faxing and other duties as requested by Program Manager
  • Will coordinate interpreters from Interpreters Unlimited, or thru other interpreting agencies for all interpretation needs. Will alert Program Director if interpreters are unavailable for any given appointment
  • Will maintain electronic scheduling of interpreters and also all clinic appointments
  • Will fax prescription requests to pharmacies as needed
  • Greet clients and visitors in a professional manner.
  • Using a multi-line phone, answer calls in a professional manner, take accurate messages and/or direct calls appropriately.
  • Prepare files for newly admitted clients
  • Alert Program Manager of any urgent front desk concerns immediately
  • Other administrative duties as assigned


  • Minimum high school diploma or equivalent
  • Must have lived experience with mental health recovery, or must have experience of a close family member who has been through the process of mental health recovery
  • Basic level of computer literacy and experience using office productivity software (i.e. word processing, spreadsheet, database, and email programs).
  • Excellent organizational skills and ability to complete assigned tasks in a timely fashion
  • Ability to multi-task and work well under pressure
  • Must have own transportation for business purposes. If employee drives his/her personal automobile for UPAC business, employee must have a valid driver’s license and comprehensive automobile insurance coverage, as required by law.
  • Skilled in proofing and reviewing documents for accuracy and completeness
  • Ability to work well with the public as well as with non-English speaking psychiatric clients
  • Ability to maintain strict confidentiality with regard to sensitive or proprietary information or materials
  • Effective written and verbal communication skills
  • Excellent interpersonal skills and ability to work well in a multicultural environment, including tact, diplomacy, patience and professionalism in dealing with individuals from a variety of backgrounds
  • Personal lived experience as someone who has achieved process of recovery as a mental health consumer and/or family member

Additional Preferred Education and/or Experience Which is a Plus: 

  • Proficiency to speak one of the following languages: Cambodian, Pilipino (Tagalog), Karen, or Vietnamese.
  • Experience in working in mental health setting



Mail, fax or e-mail resume to:

Dixie Galapon, Ph.D.

Director, Mental Health Services

Union of Pan Asian Communities (UPAC)

5348 University Avenue, Suite 101

San Diego, CA 92105

(619) 229-2999 Phone

(619) 229-2998 FAX