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Title: Information Technology Coordinator
Department: Information Technology
Reports To: Director of Network Operations and Technical Support
Hours: 9:00 AM- 5:00PM
Summary: The Information Technology Coordinator, under the general direction of the Director of Network Operations and Technical Support, requires a keen, operative, and current knowledge of all aspects of computer software, hardware, and networking technology. S/he is responsible for problem evaluation, trouble-shooting, and resolution. S/he must be able to keep abreast of all major changes, trends, and issues in the IT industry and be able to advise departments and individuals on how best to utilize their technology assets. The successful candidate will be dedicated to providing high quality service to all constituencies of Alliant University. S/he will exhibit the highest professional standards and ethical principles and will be committed to the tenets of Alliant University’s Mission and Vision. DUTIES AND RESPONSIBILITIES: - On-Location computer and peripheral problem resolution and user assistance.
- Computer and peripheral repairs, installations, upgrades, and software installations.
- Student assistance / Email system support / Login related issue resolution.
- Monitor and assist with trouble ticket resolution in IT Helpdesk.
- Answer phone calls, assist users remotely using network utilities.
- Network troubleshooting and repair.
- Support for IP based phone system.
- Videoconference scheduling, equipment maintenance and end-user support.
- Inventory tracking of technology assets.
- Provide weekly and as needed technology support for the Sacramento campus.
- Compile and create where necessary campus documentation for IT policy and procedures.
- Participation in Information Technology department and related meetings.
Requirements: | Education: | BA or BS in related industry or five years field experience in a hands-on Information Technology position. | | | | | Experience: | Five years field experience in a hands-on Information Technology position. | | Management Skills: | Must be able to communicate effectively with student assistants. Ability to account for tasks and actions of student employees and work with associated departments related to hiring and funding of employee. Deal with outside vendors for problem resolution. | | Supervises: | May be responsible for 0 – 2 student assistants | | Technical Skills: | Highly functional knowledge of Microsoft Windows desktop and server operating systems, Microsoft desktop applications and related hardware. | | Technology Skills: | Proficient in use, troubleshooting, maintenance and repair of Desktop Computers, Networking Devices, Computer Peripherals, Hand-Held Computers, Laptop Computers, Servers, Windows 2000, Windows XP, Office XP, SPSS, Anti-Virus Software, Testing Equipment, Software/Hardware Repair Utilities, Data Recovery Software, Internet Queries, Routers, Hubs, Switches, Phone Systems and Videoconference Equipment | | Other Requirements: | Must be able to work directly with students, faculty, and staff under sometimes stressful situations. Must be able to travel 100+ miles, lift 50+ pounds, move desks, and haul equipment both locally and regionally. |
Status: Full-time, Exempt
Salary: DOE
Available: Immediately
Apply To: jobs@alliant.edu. Please reference “Information Technology Coordinator” in the subject line.
Address:
Phone:
Fax:
Email: jobs@alliant.edu
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Anti-Discrimination Policy
Alliant International University prohibits discrimination in employment and in its educational programs and activities, including admission or access thereto, on the basis of race, national origin, color, creed, religion, sex, age, marital status, disability, medical condition, veteran status, sexual orientation, gender identity or associational preference.
Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels.
The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
This policy is governed by Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.
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