Alliant Jobs / Campus Director - San Francisco
Campus Director - San Francisco
San Francisco Beach St
One Beach Street, Suite 100, San Francisco, CA, 94133
The Campus Director (“Director”) is the campus’s chief administrative officer and is responsible for day-to-day campus operations and coordination of the Student and Academic Support Centers. The functions and expectations of the position are a proactive orientation to customer service that complements and serves the academic mission of the University and supports a diverse student body.
Under the general direction of the Chief Financial Officer and Vice President for Finance (CFO/VP), the Director works closely with: Deans and campus-based Program Directors; Directors of Financial Aid, Student Business Services, Registrar, Chief Human Resources Officer and Information Technology; as well as the Directors of Alliant International University’s other campuses, to ensure optimal coordination of services to students and academic departments, to resolve policy issues, develop effective and efficient processes, and organize and implement programs and activities designed to increase the success of students.
The Director proactively consults and coordinates with Deans and campus-based Program Directors to provide academic support services and seeks outlets for resolution that support the needs of students and faculty as issues arise. The Director is responsible for day-to-day operations including academic and student support services, human resources as well as campus-based facilities and technology operations. The campus director reports indirectly to the Academic Deans who will provide evaluative input on a regular basis to the Chief Financial Officer.
The following campus positions report directly to the Director in a matrix relationship with the functional leadership of the University: Campus Center Coordinator, Academic Administrative Coordinators (I, II, III), Student Affairs Representative (I, II), Receptionist and IT/Facilities Coordinators.
The successful candidate will be dedicated to providing high quality service to all constituencies of Alliant International University. The incumbent will exhibit the highest professional standards and ethical principles and will be committed to the tenets of the University’s Mission and Vision.
DUTIES AND RESPONSIBILITIES:
1. Ensure a customer-centered environment that is responsive and provides high-quality, timely services to both students and faculty by directing workflow, providing adequate staffing and scheduling, and well-trained personnel.
2. Review and monitor department budget and expenditures.
3. Facilitate and/or provide staff support to the activities and processes of the Campus Leadership Team, which may include Program Directors, student and staff representatives. The Team consults, advises and makes policy recommendations on services to students and faculty including facilities use, commencement or orientation, and the scope of work issues between and among programs.
4. Coordinate facilities use and campus operations, safety, and workers compensation compliance.
5. Be familiar and work with Human Resources to assure compliance with the federal and state regulations, university policies, and collective bargaining agreements.
Student and Academic Support Services
The Director meets regularly with the Academic Deans or their delegates and Program Directors to ensure that academic and student services functions facilitate student and faculty academic success. The Director ensures that processes between and among the academic and student support functions are fluid, effective, efficient and service oriented. The incumbent supervises the work of staff in these areas and meets with them on a regular basis. Duties include, but are not limited to, the following:
1. Serve as the key campus point person for the delivery of academic and student support services including international, Americans Disabilities Act, and veteran services.
2. Prioritize the work among and between the campus center teams to support the needs of the academic programs and cycles.
3. Serve as the campus adviser to the campus-based Student Government.
4. Regularly assess the academic and student support services functions and take corrective action when and where necessary. As a corollary, the Director will implement the system-wide center customer service strategies including the co-location and cross-training of appropriate staff.
5. Initiate professional development activities for center staff and participate in these activities on a regular basis.
6. Provide input to and respond to requests within the general scope of responsibility for the position to Academic Deans whose programs are represented on the campus.
7. Is sensitive to and supports the needs of a diverse student body.
1. Participate in the development of Alliant’s Human Resources plans and programs as a campus partner. Provide leadership and guidance at the campus level in ensuring that system-wide Human Resources operational plans are implemented and integrated in a seamless manner to meet or exceed customer needs.
2. Serve as a campus resource and assist in the implementation of human resource policies and procedures for campus employees. Advise employees and supervisors on employee relations matters, seeking guidance from central Human Resources when necessary.
3. Provide Human Resources support at the campus levels including assisting with the candidate interview process, new employee orientation and on-boarding, employee recognition programs, and separations.
Leadership and Initiative
1. Communicate with various stakeholders about process and procedures, and solicit feedback on the effectiveness of these processes and procedures, and implement improvements as necessary. This should include scheduling regular meetings with the Program Directors, periodic information sessions, disseminating newsletters and other correspondence designed to ensure academic program support, and listen to and inform the campus community.
2. Provide strong leadership to the campus center group by mentoring, inspiring and modeling behaviors that will motivate and encourage the group to excel in a matrix organization.
3. Support market research, program development and expansion.
4. Set annual goals, establish professional growth and training plans, and ensure appropriate evaluation of all campus center employees.
Contributions to the University and Community
1. Conduct community outreach to identify potential University contacts and resources that support academic and student services programs.
2. Develop collaborative relationships with educational institutions, employment agencies, business, government and civic leaders in order to enhance the mission of the University.
3. Serve as a member of the CFO/VP leadership team.
4. Other duties as required by the CFO/VP.
Minimum five years: Combination of related student services, academic support management and supervisory experience, preferably in a higher-education, non-profit organization.
Employment is contingent upon successful completion of a background check.